Returns and Refunds

Purchases made on the sites https://charmaly.com and https://charmaly.it

In the case of a contract for the purchase of products and services concluded by a Consumer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of art. 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason.

The decision to exercise the right of withdrawal must be communicated by the Consumer within 14 days of receiving the product. In the case of separate delivery of multiple goods, ordered by the Consumer with a single order, the fourteen-day period for exercising the right of withdrawal starts from the day on which the last good is delivered.

The right of withdrawal is exercised by sending, by the Consumer Customer, within the 14-day period indicated above, the following form to be filled in in its entirety.

The communication of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the documentation proving the purchase .
The Seller shall promptly communicate to the Consumer a confirmation of receipt, via email to the email address provided during the purchase procedure on the site, of the exercise of the right of withdrawal.
In accordance with the provisions of Article 59, letters c) and d) of the Consumer Code, the Consumer cannot exercise the right of withdrawal for products made to measure or clearly personalized or that risk deterioration or rapid alteration. Furthermore, the Consumer cannot exercise the right of withdrawal in relation to sealed products that are not suitable for return for reasons of hygiene or related to health protection and have been opened after delivery (Article 59, letter i) of the Consumer Code.

The products for which the right of withdrawal is exercised must be returned within 14 (fourteen days) from the day on which the Consumer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with any accessories and any manuals, without any missing parts.

For purchases made on https://charmaly.com – https://charmaly.it the purchased products must be shipped to the sender's address unless otherwise indicated by Charmaly Customer Service.

The only costs owed by the Consumer for exercising the right of withdrawal are the direct costs of returning the goods , as provided for by Article 57, paragraph 1, of the Consumer Code.

Once the withdrawal request has been received, the Seller will refund the entire amount paid (excluding shipping costs and any customs duties) by the Consumer within 14 (fourteen) days from the date on which the Consumer exercised the right of withdrawal, by crediting the current account used at the time of purchase, or using the bank details provided by the Consumer in the withdrawal notice and in any case using the same means of payment used by the Consumer at the time of purchase. At the same time as the refund of the amount paid, the Seller will eliminate any benefit connected to the purchase and possibly attributed to the Consumer as a result of the order placed and subsequently subject to withdrawal (for example discount vouchers).

The Seller will refund the Customer the entire amount already paid for the product within 14 (fourteen) days of receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until it has received the goods for appropriate checks, in any case no later than 30 days from the date of receipt of the return form.
However, if the methods, conditions and terms for exercising the right of withdrawal, as specified in this article, are not respected, the Consumer will not be entitled to a refund of the sums already paid . In this case, the Consumer may obtain, at his own expense , the product in the state in which it was returned to the Seller. Otherwise, the Seller may retain the returned products, in addition to all the sums already paid by the Consumer for the relevant purchase. Shipping and transport costs are borne by the Consumer.

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